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Participant
May 28, 2025
Question

kart bilgisi silinmesi

  • May 28, 2025
  • 1 reply
  • 131 views

merhaba lllustrator ve phptoshop hizmeti aldım ve ödememi yaptım izinsiz olarak kart bilgilerimi saklı tutmanız doğru değil kredi kartı bilgimin silinmesini istiyorum

1 reply

Peru Bob
Community Expert
Community Expert
May 28, 2025

You have to have a valid form of payment on your account in order to keep using your subscription.

Community Manager
May 28, 2025

Hi @ertan_4713,

Thanks for reaching out. I understand your concern about card information being stored. Adobe requires a valid payment method on file to maintain active subscriptions, which is why your card details are retained securely. 
If you wish to delete your card information, please note that a valid payment method must be associated with your account for any active plan. If you are no longer using the service, you can cancel your subscription. https://helpx.adobe.com/manage-account/using/cancel-subscription.html Once your plan is canceled you can delete your account as well along with all your details:https://helpx.adobe.com/manage-account/using/delete-adobe-account.html
However, you can manage or remove your saved payment methods by following these steps:

  1. Go to https://account.adobe.com and sign in.
  2. Navigate to Plans > Edit billing and payment.
  3. If you have more than one card saved, you’ll see an option to delete the one you no longer want to use.
  4. If only one card is listed, you’ll need to add a new one before removing the current one.

Hope this helps. Let us know if you have any more questions.

Regards,

^AN