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DonPaull
Participant
October 31, 2021
Question

Keep being asked to update my payment details

  • October 31, 2021
  • 1 reply
  • 166 views

Hey all, it's more of an annoying problem than anything show stopping but for the past 3 or so yeasr every time I log into my Adobe account I have some red warning reminder to update my payment details because it has failed. Which sometimes appears as red banner accross the top of the page. All this is because of an old credit card details in the system which are associated with an Adobe Stock add-on that I trialled over 3 years. There is now way to delete this by clicking the edit payment button, only assign a new card to it. I contacted Adobe support at the time and they said to just ignore it because there is no way to officially 'delete' the record from my profile or the old card details. Meanwhile my current card or whatever card I choose has continued to pay for my Adobe Cloud subscription no problems.

As I said it's not majoe but more annoying, expecially if you start trying to check or change your payment details thinking theres a problem. It feels like coercive marketing to be honest, if I wanted adobe stock I'd pay for it without being forced to consider paying for it through some payment warning that isn't actually relevent. Does anyone else have this problem in their account?

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1 reply

kglad
Community Expert
Community Expert
November 1, 2021

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human