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M
Mahi27864114b61f
Participant
January 9, 2023
Question

Keep getting charged monthly despite cancelling

  • January 9, 2023
  • 2 replies
  • 278 views

I cancelled 3 months ago and I've still been charged for the last 2 months. 

 

I go to https://account.adobe.com/plans there's no paid plans there. 

 

I'm trying to go to the live chat or phone chat, but the link posted in other threads (https://helpx.adobe.com/contact.html?rghtup=autoOpen ) just goes to a garbage help info page with no actual live chat or phone options. I've tried in both chrome and firefox and nothing auto opens. 

 

I get that making support difficult to access is a good way to retain money, but this is ridiculous. Any help? 

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
January 9, 2023

Maybe you have more than one plan under a different ID/email.

https://account.adobe.com/plans

 

Or perhaps you have a mobile app from Google Play or Apple Store.

 

Nancy O'Shea— Product User & Community Expert
M
Mahi27864114b61fAuthor
Participant
January 9, 2023

I don't have any plans at all. See below. I signed up once for creative cloud, paid for a month after the trial, and then cancelled it two months ago. Still being charged £30 a month. 

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 9, 2023

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    M
    Mahi27864114b61fAuthor
    Participant
    January 9, 2023

    There is NO chat option on that link. It's always the same, all the pages go to the page below. My browser allows cookies and popups. I've tried on another browser. Still the same page with no chat option. Where is the chat option here?? 

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 9, 2023

    it's there.  you have something blocking.

     

     

     

    use phone or twitter.

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