Keep getting charged monthly - unsure how to cancel

Forum|Forum|3 days ago
July 13, 2026
2 replies
14 views

My son has an Adobe account - best I can tell it is connected to the <Removed by Moderator>. Several months ago, he subscribed to a particular service and thought he canceled it. Yet my credit card continues to get charge ~$38 per month and I cannot figure out how to turn this off. He says he doesn't see the subscription on his account - not sure if he has another account or what. I need to talk to someone but cannot figure out phone or chat options.

kglad

Community Expert

and if you don’t know the account name, use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962 to find it.

Jeff_A_Wright

Community Manager

Thanks for posting to this public discussion forum, @jasonrmunn73.

If you are trying to contact us on a device or network that is managed by your employer, then you may be blocked from reach us by design, @jasonrmunn73.

Your son can use the steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html to self-cancel any active subscriptions. There is also a chat button in the bottom-right corner of the page if they need any help.

You can self-cancel on tablet or smartphone, if you also find yourself blocked from canceling, @jasonrmunn73.

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.