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David_Stampbach5388
Participant
January 26, 2025
Question

Kein Abo trotz Kreditkartenabbuchung

  • January 26, 2025
  • 1 reply
  • 163 views

Probeabo wurde wie gewollt automatisch verlängert und die Kreditkarte abgebucht. Dennoch habe ich keinen Zugang zu Lightroom und der Creative Cloud und es zeigt an das ich kein Abo abgeschlossen habe... Muss schon sagen das ich mehr von Adobe erwartet hatte, mein erster Eindruck ist zum weinen... Am Wochenende hilft dir dann auch nur ein unnützer KI Chatbot und du kannst warten bis die dann wieder Zeit haben unter der Woche...

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 28, 2025

@David_Stampbach5388 

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

D
David_Stampbach5388Author
Participant
January 28, 2025

Thank you for the time you took to write this help.

 

But why should I waist my time with this for a already paid subscription? It does not even show a valid subscribtion in my profile... also after log off and log in.  I paid this on the 8th of january, so if adobe does not want to lose a new customer they better give me a free month back. I will reinstall the software tomorrow even dough I think this will not help. Afterwards I try to get in contact with them via this useless Chatbot

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 28, 2025

if https://account.adobe.com doesn't show your subscription, you either don't have a subscription (ie, check to see if your bank has been charged) or you're using an adobe id that doesn't match your account's id.

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