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Participant
April 22, 2025
Question

Kein aktives ABO (deshalb auch nicht kündbar), trotzdem monatliche Abbuchungen - wer kann helfen?

  • April 22, 2025
  • 2 replies
  • 113 views

Hallo zusammen, ich bin etwas irritiert. In meinem Adobe-Konto wird mir angezeigt, dass ich keine kostenpflichtigen ABO's habe. Trotzdem werden mir monatlich € 23,79 von meinem Bankkonto eingezogen. Ohne bestehendes ABO kann ich es leider(!) auch nicht kündigen. Wer kann mir helfen? Danke und Gruß, Wolfgang

2 replies

kglad
Community Expert
Community Expert
April 22, 2025

also check, start here, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

 

if you still don't recognize the charges, contact your credit card issuer and report fraud.

AnandSri
Legend
April 22, 2025

Hello!

 

I hope you are doing well, and thanks for reaching out.

 

I checked and verified your Adobe ID (email), which you used to log in to the community, and couldn't find any subscription/license associated with it. Have you purchased the license with a different Adobe ID (email)? If yes, see this article for more details and help: https://adobe.ly/3EzZKoG

 

For cancellation, you can refer to this article: https://adobe.ly/4iw8qdI

 

I will move the conversation to the Billing Community team, and they can assist you further in guiding you with the cancellation process.

 

Thanks,

Anand Sri.