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Participant
July 22, 2021
Answered

Kicked out from my account

  • July 22, 2021
  • 1 reply
  • 602 views

I Payed an yearly subscription with a teacher account, however now I do not have access to my account anymore and therefore I  do not access  to my adobe account. Can someone help me with this? Also I cannot find any customer support chat, is it only me?

 

    This topic has been closed for replies.
    Correct answer LinSims

    This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

    Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

    CHAT: Click the following to contact Adobe customer support staff for help:

    https://helpx.adobe.com/contact/support.html

    You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

    This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

    Click the chat icon at the bottom right of the page to open a chat session.



    If that doesn't work, try this link, which opens a chat window directly:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen


    PHONE: You can also search this page for a regionally appropriate phone number for customer support.

    https://helpx.adobe.com/contact/phone.html

    1 reply

    LinSims
    Community Expert
    LinSimsCommunity ExpertCorrect answer
    Community Expert
    July 22, 2021

    This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

    Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

    CHAT: Click the following to contact Adobe customer support staff for help:

    https://helpx.adobe.com/contact/support.html

    You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

    This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

    Click the chat icon at the bottom right of the page to open a chat session.



    If that doesn't work, try this link, which opens a chat window directly:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen


    PHONE: You can also search this page for a regionally appropriate phone number for customer support.

    https://helpx.adobe.com/contact/phone.html

    Participant
    July 22, 2021

    super, thanks!

    Participant
    July 22, 2021

    Is there any chance you got an answer to this yet? I have a teacher account with Adobe but cannot access it. I tried the chat option but they cannot change the email address I used on the Adobe account and I cannot access the account it was created with! UGH! Vicious cycle.

     

    Just curious if you've had any luck getting into yours. Maybe I can try the same thing you did!