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Participant
July 20, 2026

Kindly Cancel my plan. Thank you! There's a bug on my end that dont let me cancel my subscription before the 7days trail. Hope you can help me.

  • July 20, 2026
  • 1 reply
  • 8 views

I was trying the 7 days trial subscription but on the day that I wanted to cancel my plan, it didnt let me to cancel my plan. hope you can help me. Dont want to use this anymore. Your help will be appreciated.

    1 reply

    Peru Bob
    Community Expert
    Community Expert
    July 20, 2026

    See here:

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

     

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html