kredi satın alamıyorum

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kredi satın alamıyorum acil işlerim var ve buna derhal çözüm bulunmasını sizlerden ivedi bir şekil de talep ediyorum iyi çalışmalar.

Jeff_A_WrightCorrect answer

Community Manager

Thank you for the update, @magical_Rippledeb1.

I understand how frustrating it is for this purchasing issue to interrupt your work, especially after the progress you’ve made learning our apps.

Thanks as well to @droopydog500 and @kglad for their troubleshooting suggestions. I can see an active Photoshop subscription, but no successfully purchased credit packs.

Since you’ve already tried private/incognito browsing, if you’ve also tried purchasing from a different device and the error continues, please get in touch with us directly so we can investigate further:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Please let us know if you have any additional questions, @magical_Rippledeb1.

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magical_Rippledeb1Author

Participant

This issue is not caused by an ad blocker. I have also tried using incognito/private browsing mode, but the problem persists.

The error message specifically tells me to contact the website administrators, which suggests that the restriction may be coming from the website itself.

Please investigate this issue and help me resolve the restriction so I can complete my purchase.

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kglad

Community Expert

contact adobe support using chat to reach an agent.

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magical_Rippledeb1Author

Participant

To be honest, I had only recently started learning Adobe, and I was making really good progress. Firefly, in particular, was helping me achieve exactly what I needed.I am actually a business owner, and I decided to start using Adobe myself because I was becoming frustrated with how slowly certain tasks were progressing within my team. I wanted to take matters into my own hands, learn the software, and find solutions independently.I genuinely put time and effort into learning it, and I was making progress. Unfortunately, I have now encountered this purchasing issue, which has completely interrupted my work.At this point, I am simply waiting for your assistance because I cannot resolve the problem on my own. I would sincerely appreciate your urgent support in getting this issue resolved so I can continue my work.

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droopydog500

Community Manager

Hi @magical_Rippledeb1,

What happens when you try to purchase credits? What plan are you purchasing? Are you getting a specific error message? A screen shot of the whole browser window with the error would help us see what is happening.

droopy

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Adobe Community Expert (not an Adobe employee)