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Hello,

I am experiencing a serious problem with my Adobe Firefly credits.

I previously purchased a 7,000-credit package for approximately 717 TRY, in addition to the credits included with my Creative Cloud subscription. However, when my account was still showing 6,840 available credits, Firefly suddenly displayed a message saying that my credits had run out and stopped allowing me to generate content.

Because I needed to continue my work, I was forced to purchase another package, even though thousands of credits were still visible in my account.

I was also informed during my previous purchase that a one-year unlimited usage plan would be added to my account, but this was never activated.

Please investigate my account and explain why Firefly stopped working while 6,840 credits were still available. I request that my unused credits and the promised one-year unlimited plan be correctly activated. I also request a refund for the additional package that I was forced to purchase because of this issue.

I can provide screenshots, invoices, payment receipts, and order details if required.