Kündigung des Firefly Probeabos ohne Begründung?

2 replies
22 views
Translate

Weshalb wird mein Probeabo wegen Betrugsverdacht gekündigt ohne das eigentliche Problem zu schildern? Warum soll ich euch dann auch noch Anrufen wenn Ihr offensichtlich kein Interesse an neuen Kunden habt? Eure Betrugspräventionsspezialisten machen definitiv keinen guten Job. Da hätte ich mehr von Adobe erwartet.

kglad

Community Expert

contact adobe support via social media.

Translate

AkanshaAshra

Community Manager

Hi Joyful_passionb8ac

Thank you for reaching out. We understand your concern regarding the subscription being terminated following a fraud-review process, particularly when you believe the payment method and account details used for the purchase are valid.

As cases involving fraud reviews require verification of account and payment information, we're unable to review the specifics through the community.

We recommend contacting Adobe Support directly through the following link for further assistance: Contact Adobe Support

For your privacy and security, please do not share any personal, account, or payment-related information on the community.

^Akansha

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.