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Joyful_passionb8ac
Participant
Oct 7, 2026 7:28 PM UTC
Answered

Kündigung des Firefly Probeabos ohne Begründung?

Weshalb wird mein Probeabo wegen Betrugsverdacht gekündigt ohne das eigentliche Problem zu schildern? Warum soll ich euch dann auch noch Anrufen wenn Ihr offensichtlich kein Interesse an neuen Kunden habt? Eure Betrugspräventionsspezialisten machen definitiv keinen guten Job. Da hätte ich mehr von Adobe erwartet. 

    AkanshaAshra
    AkanshaAshraCorrect answer
    Community Manager
    Oct 8, 2026 10:56 PM UTC

    Hi Joyful_passionb8ac

    Thank you for reaching out. We understand your concern regarding the subscription being terminated following a fraud-review process, particularly when you believe the payment method and account details used for the purchase are valid.

    As cases involving fraud reviews require verification of account and payment information, we're unable to review the specifics through the community.

    We recommend contacting Adobe Support directly through the following link for further assistance: Contact Adobe Support

    For your privacy and security, please do not share any personal, account, or payment-related information on the community.

    ^Akansha

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    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Oct 8, 2026 10:40 PM UTC

    contact adobe support via social media.

    Translate
    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity ManagerCorrect answer
    Community Manager
    Oct 8, 2026 10:56 PM UTC

    Hi Joyful_passionb8ac

    Thank you for reaching out. We understand your concern regarding the subscription being terminated following a fraud-review process, particularly when you believe the payment method and account details used for the purchase are valid.

    As cases involving fraud reviews require verification of account and payment information, we're unable to review the specifics through the community.

    We recommend contacting Adobe Support directly through the following link for further assistance: Contact Adobe Support

    For your privacy and security, please do not share any personal, account, or payment-related information on the community.

    ^Akansha

    Translate
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