La cantidad que me estan descontando no es la misma que dice mi suscripción

Forum|Forum|6 years ago
April 20, 2020
5 replies
471 views

Hola, buenas tardes.

Disculpe lo que pasa es que el monto que me cargan a mi tarjeta es mucho más elevado que el que tiene mi suscripción. Mis recibos dicen que estoy pagando $20 y en mi cuenta del banco aparecen cargos por $493.52, quisiera saber si existe algún error

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Carla5EBC

Participant

Hola, cómo te ha ido con el reembolso? sabes de algún mail o contacto que se pueda contactar directo, agradezco tu ayuda!

John T Smith

Community Expert

Sorry, nobody here can help with an account or payment problem
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Carla5EBC

Participant

no entiendo su respuesta

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ProDesignTools

Community Expert

Hi, this is primarily a user-to-user Forum – so we don't really have the power to help you here, unfortunately...

The only folks who have the ability to fix plan billing or account payment issues is Adobe Customer Care themselves. You should be able to reach them via live online chat:

https://helpx.adobe.com/contact.html

To contact Adobe Customer Support by phone, go to https://helpx.adobe.com/contact/phone.html for a comprehensive list of phone numbers by geography including hours and languages.

*** Note that Adobe does not do support by email, so beware of scammers and answering anyone who sends you a private message via this forum. ***

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