Participant

Answered

Large increase in subscription

Forum|Forum|5 years ago
March 2, 2021
4 replies
642 views

I have been informed that my monthly subscription will increase by 20% at the end of this current subscription year. How do I get to speak to someone to discover the reason for this signiuficant increase? There appears to be no telephone number or online support. Just this forum.

This topic has been closed for replies.

Correct answer kglad

your first year is a discounted introductory price. thereafter, the price is no longer discounted.

T

Test Screen Name

Legend

May I ask what country you are in, and the old and new prices you are quoted?

A

artography scarboroughAuthor

Participant

Hi, I am in the UK.

I am going to wait and see what I get charged next for the coming year before taking the matter further.

Thank you for your replies.

David

kglad

Community Expert

you're welcome.

Nancy OShea

Community Expert

Are you a student or teacher? See screenshot below.

1. To contact Adobe directly, please log-in to your account portal below with a browser that accepts cookies and doesn't have script blockers.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.

4. Phone support varies by region but it's mostly M-F during normal business hours.

https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert

A

artography scarboroughAuthor

Participant

Thank you for your replies, and sorry to be delayed responding. I am neither student nor teacher, nor am I a new member, having been a subscriber on this subscription 2017.

I was messed about last year on renewal by Adobe, without a proper resolution, and the same seems to be occurring this year.

It seems, unless this year proves to be a different outcome, the customer has to suck it up.

I will follow the link given above.

kglad

Community Expert

so, your first year subscription should have had a lower intro price. thereafter the price remains the same unless there's a currency reduction for non usa currency or you score a special deal.

p.s. you're welcome.

kglad

Correct answer

Community Expert

your first year is a discounted introductory price. thereafter, the price is no longer discounted.

M

Manan Joshi

Community Expert

Hello @artography scarborough,
To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan

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