Hi @satisfied_nature3f50
Thank you for reaching out to the community. We understand that you intended to cancel your free trial and did not expect it to convert to a paid subscription.
After checking your account, we can see that your free trial converted to a paid subscription 3 days ago. As the subscription was activated recently, you are currently within the 14-day cancellation and refund window, subject to the terms applicable to your plan.
There is currently an outstanding payment on the subscription, which is affecting the cancellation process. Once this is resolved, you can proceed with the cancellation.
You can review the details here:
Cancellation details for common Adobe plans
We hope this provides some clarity. Please feel free to let us know if you have any further questions, and we’ll be glad to help.
^Akansha