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nedcoleman
nedcoleman
Participant
January 15, 2020
Answered

Legally purchased CS6 Design Standard - Revoked License

  • January 15, 2020
  • 3 replies
  • 1817 views

I bought a new CS6 Design Standard and it worked before flawless without any problem. But now I got an error message...
My valid serial number has been rewoked.
I paid for it a lot and now I can't use my legal software.
I've got the bill, the serial. What else do I need?
Can somebody help what to do with this?

This topic has been closed for replies.
Correct answer

One more thing.

Not safe, ok.
But I activated the purchased software (adobe.com) and worked until today...
That's strange for me.


More than likely you where sold what's called a volume licence which is illegal for resellers to sell, Adobe eventually catch up with the licence keys and revoke them, they will activate but if you had tried to register the software with your Adobe account you would not have been able to as far as I'm aware

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
January 15, 2020

A legitimate seller would have sought Adobe's permission to transfer the license ownership to you.  The seller didn't do that so you don't even own a license to use the software. 

 

Never, ever buy software on eBay or any other auction site.  Pirated software frequently contains malware.   The risks to you, your identity and your computer are not worth it.  Next time, buy directly from Adobe or don't buy it.

https://www.adobe.com/creativecloud/plans.html

 

Nancy O'Shea— Product User & Community Expert
A
Anonymous
January 15, 2020

Hi

Did you purchase it directly from Adobe and register it with your Adobe ID, if not take a look here

https://helpx.adobe.com/ie/x-productkb/global/invalid-revoked-serial-numbers.html

Either way you'll need to contact Adobe Customer Care

 

    nedcoleman
    nedcolemanAuthor
    Participant
    January 15, 2020

    Purchased from Ebay over a year ago. I' ve got the valid paypal transaction, the sellers email, including serials etc... 
    I wanted to contact to Adobe but I can't. Customercare page is unusable. They want me to buy the software again. This is not correct. 

    T
    Test Screen Name
    Legend
    January 15, 2020

    eBay is not a safe way to buy software. A year ago nobody had the right to sell new copies of CS and there was no legitimate stock, so you’ve been sold a fake. Adobe catch up with fake sellers eventually, so unfortunately you are now the victim of the seller. 

    T
    Test Screen Name
    Legend
    January 15, 2020

    If you purchased direct from Adobe, I’m sure they will sort it out. Otherwise, contact the seller. Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

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