LET ME CANCEL MY PLAN!

Question

I am trying to cancel my plan as I signed up for the 30 day trial and do not use it enough nor can I constitute the cost. I really need someone to PLEASE cancel my plan or allow me to do so or perhaps fix the asinine workflow requirements associated with the process.

When I click on "CANCEL PLAN" it tells me I need to update my payment method to something that works before I can cancel. Ummm, NO! That makes 0 sense. Obvioulsy I do not have the money nor can I afford it which is why I am cancelling. Besides, why would you require someone to have valid payment before cancelling? Doesnt that defeat the purpose? Anyway, CAN SOMEONE PLEASE CANCEL MY PLAN?!?!?!?!?!

Nancy OShea · Answer

This is a user-to-user forum, not Adobe. To cancel your plan, your payment details must be current. That's just how the system works.

Please log-in to your account below.
https://account.adobe.com/plans

If you still need help, scroll down to Support on the same page and click on Contact Adobe.

================
NOTE: The pandemic is effecting all sectors. There are fewer available support agents and wait times may be longer than normal.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded