Participant

Question

License

Forum|Forum|5 years ago
January 20, 2021
7 replies
336 views

Hi, I have problem with license key. When I install product, I have to write the key. I have done that. But when I run app, it needs my login and password. Everytime when I log in. After 7 days I have to uninstall product, because it is not activated

How to

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Participant

I have original app on original windows 10. Its Adobe Design Std.

Community Expert

Community Expert

If Creative Cloud is not remembering your subscription ID and password, please refer to this help article.

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

Post back if you still need help.

Nancy O'Shea— Product User & Community Expert

Test Screen Name

Legend

Above all, what product? Creative Cloud does not ask for a key.

Community Expert

Community Expert

That may be your operating system asking for your password, not Adobe.

Legend

hello, i don't think this is an indesign issue. this sounds like account issue.

Community Expert

Community Expert

Where did you get the application(s) from?

Alexandre Becquet

Community Expert

Community Expert

Hello, for what creative cloud plan is your License key ? Only for Indesign, full Creative cloud or something else ?