License Expired message

Forum|Forum|4 years ago
November 15, 2021
3 replies
271 views

I have done the updates and now I can not use InDesign. I keep getting a message that my license has expired, but I am charged for it monthly and receive invoiced/notices of the charge. Any suggestions to correct this would be helpful. It's becoming a big hassle.

Activation billing and install

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John T Smith

Community Expert

Do you mean this?

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

Barb Binder

Community Expert

Here is the link if you need to contact Adobe Customer Care. There is a chat button in the lower right corner.

https://helpx.adobe.com/contact.html

~Barb

~Barb at Rocky Mountain Training

Peter Spier

Community Expert

Try loggoing out and back in to your CC account. If that doesn't do it, you need to contact Cutomer Care. Licensing is not something that we can help with on the forum.

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