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M
MarkI
Participant
November 16, 2025
Answered

License is used by multiple Users

  • November 16, 2025
  • 2 replies
  • 130 views

today all my apps were signed out with the explanation that my license is being used by multiple users. But that’s not true. Two devices are signed in online with only me as a user, which is allowed. I received several messages saying that Adobe would change my password if I didn’t take action. Unfortunately, a support contact wasn’t able to help. I was told to sign out of all devices and sign back in, and then everything would be fine. Unfortunately, that wasn’t the case, and I’m pretty angry now. I wrote to them again. Sadly, the support is a disaster as well—they’re barely reachable. For me, the messages started appearing after the last major update. I think Adobe changed something about the license check, and there’s probably a bug in it. I can imagine that this might be the case here too… it doesn’t really help, but it shows that others are having account problems as well…

    Correct answer Jeffrey_A_Wright

    yes i did
    <Removed by Moderator>


    Markl, I removed the image from your most recent post. This is a public discussion forum, please don't share personal information. Adobe employees are already aware of the email address you used to initiate this public discussion thread.

     

    Please click on https://adobe.ly/482DMpf to speak with a member of our team who can help you further. ^JW

    2 replies

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 17, 2025

    Markl, are you referring to your interaction with us in early November? If so, you can use the steps listed at https://adobe.ly/4pgaJp9 to review the information provided in case ADB-42485319-V0P7. If you have additional questions, Markl, then click on https://adobe.ly/4oJ1Yns to speak with a member of our team who can help you further. ^JW

    M
    MarkIAuthor
    Participant
    November 18, 2025

    It just keeps getting better... I wonder if they even read my messages. Yes, it's about the message from the beginning of November. As I wrote here, the problem isn't solved. Adobe, however, marked my request as resolved. Please read my message again before even replying! Adobe reset my password based on a message that I'm sharing my license with multiple users. That's not true, and I'm adhering to the license terms! So where exactly is the problem? Why is Adobe kicking me out of my programs?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 18, 2025

    did you send the banned id to @Tarun Saini via private message?

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    November 17, 2025

    Hi @MarkI,

     

    Welcome to the community! We're sorry to hear about your experience. Would you mind sharing your Adobe ID with me via private message?

     

    Private messages should be accessible from the envelope in the top right corner. This should be the direct URL https://community.adobe.com/t5/notes/privatenotespage

     

    Regards,

    Tarun

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