Skip to main content
C
Ching Ching5C6B
Participant
September 2, 2020
Answered

License renewal issue

  • September 2, 2020
  • 2 replies
  • 1270 views

I have renewed my Illustrator cloud license but it still showing the license is expired. Wrote to customer care and they mentioned there is no active subsciption. How can I proceed further?

    This topic has been closed for replies.
    Correct answer Manan Joshi

    Try the steps mentioned in the following link
    https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
    If it doesn't work, then you need to contact support.
    Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html
    Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y

    P.S.:- You mentioned that you wrote to customer care? Do you mean email? There is no email support and secondly don't you have the payment details and the account id on which you made the purchase. Contact support with all the supporting information ready, they will help you.
    -Manan

    2 replies

    T
    Test Screen Name
    Legend
    September 2, 2020

    How did you renew it? For most people, renewal isn't even a thing. Renewal is automatic. What steps did you follow? (Do not share personal info, especially if you get a private message, it may be a criminal).

    M
    Community Expert
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    September 2, 2020

    Try the steps mentioned in the following link
    https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
    If it doesn't work, then you need to contact support.
    Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html
    Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y

    P.S.:- You mentioned that you wrote to customer care? Do you mean email? There is no email support and secondly don't you have the payment details and the account id on which you made the purchase. Contact support with all the supporting information ready, they will help you.
    -Manan

    -Manan
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices