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L
laura_9862
Participant
October 4, 2024
Question

Licensing issue

  • October 4, 2024
  • 1 reply
  • 614 views

Hi,

 

I have a licensing issue.  Someone in the organization added an adobe license via the firm credit card.  i cant figure out who, and I want to cancel that license or roll it into my firm license.  any ideas?

 

Thanks

This topic has been closed for replies.

1 reply

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
October 4, 2024

Hi there,

 

I recommend reviewing the licenses and associated users in the Adobe Admin Console. This might help you identify the additional license. As a contract owner, you can access the billing history from the Admin Console, if you've purchased your Teams membership directly from https://adobe.ly/4euYjEG. Please review the following document for more info: https://adobe.ly/47VzteN
If your Teams subscription from https://adobe.ly/4euYjEG renews automatically, you can adjust licenses and products 30 days before the renewal. You'll receive an email with details on products, quantities, and pricing. Any changes take effect on the renewal date. Please review the following document for more info: https://adobe.ly/4eQ9NlU;

Feel free to reach out if you have any further questions.

Thank you.
Regards,


^AN

L
laura_9862Author
Participant
October 4, 2024

Thanks Anshul.  I understand the console and all of those licenses are good.  I have one individual license coming through on the firm card, that I need to cancel/ or move to my license count.

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
October 4, 2024

Hi there,


Kindly review the following document for detailed instructions on canceling the individual subscription: https://adobe.ly/3BtIoIh

 

 Let me know if you need any further assistance.

 

Thank you.

 

Regards,
^AN

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