Lightroom

Forum|Forum|6 months ago
July 23, 2025
4 replies
1350 views

Hello, please help me

I am a photographer, bu I live in Russia, I 
have been using only Lightroom for many years
, I pay a subscription every month, yesterday I paid and everything worked, 
today nothing works, although there is a 
subscription in my Apple account.

Please help, restore the subscription

Correct answer Мария23457531a8q0

Good afternoon, I logged out and logged in, the account matches

thank you all for your help,
 I received an update for the app 
and everything worked,
 I can't even 
believe it

М

Мария23457531a8q0Author

Inspiring

Good day.
Yesterday I paid for a monthly subscription on my iPhone, everything worked
, today the app says that 
the term is expiring and it 
is unavailable, although
 you buy a subscription until the end of August it should work.
Please help, I am a photographer and I need to take photos, but I can't even open them.

C

Charlie.D

Community Manager

Hello @Мария23457531a8q0

I am an Adobe employee, but not a member of Adobe Support. I can see your subscription was cancelled due to a billing error, but I can't see the deeper details of why. I suggest you contact Adobe Support to see if they can help. Please visit at https://helpx.adobe.com/contact.html?rghtup=autoOpen

М

Мария23457531a8q0Author

Inspiring

Пожалуйста помогите, моя подписка вчера оплатилась и все было хорошо, сегодня она перестала работать на айфоне, почините пожалуйста, срочно нужно отдать фотографии.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.