Lightroom and photoshop photographer plan payment failure.

Question

I have used the Lightroom + Photoshop 20GB Cloud Photographer Plan for years.

I haven't changed my payment method and the card is still valid, but the payment failed. I added another payment method and checked multiple times, but it didn't solve the problem.

I have already tried the following link below

https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

I have checked with my bank, and my bank confirmed it didn't block any payment.

When I update and check the payment method, the following notices pop up in sequence.

Anshul_Nautiyal · Accepted Answer

if the phone's browser failed, you'll probably need help from @Shivangi_Gupta

Hi @SeungMin335429854ql0,

Thank you for confirming.

I recommend reaching out to our support team for further assistance with this issue. You can contact them directly through the following link:
https://adobe.ly/4kQ6Oxq

Hope this helps. Let us know if you need further assistance.

Regards,
^AN

Shivangi_Gupta · Answer

Hi there,We understand this is not ideal. Could you try making payment using a different device or internet browser?Let us know if it brings any change.^Shivangi

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