Lightroom Classic says I don't have a subscription but I do

Question

Hi

Yesterday I was using Lightroom Classic happily - v13 - on my Windows computer (11. version 23H2). Today it has told me that I don't have a subscription.

When I check my CCloud account it says I do, and when I try to re-buy it says I already have a subscription so can't buy one. Any ideas?

I have a subscription to all of the apps through my work account, this is a personal account, tied by email to the business one, but I've bought the £9.99 lightroom subscription separately.

Help!

kglad · Answer

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

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