Lightroom Mobile not taking

I switched my Lightroom Mobile subscription from monthly to annual through the Apple App store in March. A month later Adobe notified me my account was has suspended for non-payment. The money definitely went through on my credit card and Apple says everything on their end shows that I'm paid up until March 2026. Meanwhile when I try to access some features in Lightroom Mobile I get a screen that says I must pay through Adobe or start a 7-day trial. To my knowledge I haven't done anything to start a 7-day trial.

Adobe's AI assistant can't comprehend the problem. Two calls to Adobe support say it's Apple's problem. Now I seemed to be either locked in a loop of "Preparing your subscription..." or get "Subscription Expired" on both iPad and iPhone. The "Preparing your subscription" message can go on for a day or two before I'm locked out of editing in the app again. If I sign out of Lightroom and then sign back in advanced features sometimes work, but then I'm locked out in a day or two again. Other times when I sign out of the app, I get "Subscription Expired". When I try to restore I get "No restored purchases".

I see others with the same problem on this forum. It seems to be an Adobe server issue that needs to be sorted out on your end. I'm posting here because Adobe Support has been no help and others seem to have had the issue resolved here.