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December 21, 2025
Question

Lightroom paid but no subscription shown

  • December 21, 2025
  • 3 replies
  • 125 views

Issue with my Lightroom signed in with correct account Apple ID but one year subscription and it always says no subscription how can I fix this.  Apple support said all is good on their side 

3 replies

kglad
Community Expert
Community Expert
December 23, 2025

and if your account shows your subscription, 

start here, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

ONLY IF YOUR ACCOUNT SHOWS A SUBSCRIPTION WITH NO PAYMENT PROBLEMS, proceed to these steps -

 

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

additionally, below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

gupta shivangi
Legend
December 23, 2025

Hi @KLS Photography,

I confirm that you have an active annual prepaid subscription for Adobe Lightroom. Could sign out and sign back in to your Adobe account and then check the subscription details as suggested by the expert above?

Let us know the outcome.


^Shivangi

kglad
Community Expert
Community Expert
December 22, 2025

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?