Lightroom Subscription not loading

Forum|Forum|3 months ago
October 24, 2025
1 reply
52 views

I have an active subscription but the Lightroom app tells me it has expired. When I go to renew it, it says that my subscription is active.

macOS

kglad

Community Expert

start here, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

ONLY IF YOUR ACCOUNT SHOWS A SUBSCRIPTION WITH NO PAYMENT PROBLEMS, proceed to these steps -

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

additionally, below are solutions some users reported:

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

S

Shivangi_Gupta

Community Manager

Hi Astonished_worldview7063,

Thanks for reaching out. As per your account details, you have 3 active plans on your account:

1. Premiere Pro plan: Active and paid.

2. Lightroom plan with 1 TB: Active with pending dues.

3. Creative Cloud Pro: Active with pending dues.

You need to clear your dues for using Lightroom. You can refer to this article: https://adobe.ly/47hYlgR

Also, Creative Cloud Pro also includes Lightroom, you don't need a separate Lightroom plan for using the application. You can cancel the individual plans by following the steps here: https://adobe.ly/4hoeFRQ

Let me know if you have any questions.

^Shivangi

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