@adobe, Why haven't you postponed your billing throughout this crisis. Many of your loyal customers are independent or small businesses, who are under immense financial pressure in these uncertain times. At a time when the creative community are offering their services at reduced rates (or free) in an effort to help others. I'm sure you could play your part too.
Jeff, I'm not sure what you're proposing. I'll take it you haven't properly read this thread. If you wish to post constructive responses to peoples queries or comments, feel free to do so. #benice
Danieledom and Marcusl44852520, I appreciate that this is an unusual time for all of us. If you are facing problems making your membership payment, then please start by using the automated process at http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html to complete the cancellation process.
If you need to discuss your specific situation, on why you are unable to make the current payment and how you need to maintain your Creative Cloud membership, then begin a chat session at https://helpx.adobe.com/contact.html. As previously discussed, we continue to receive a high volume of interactions during this pandemic. Please be prepared for an extended wait if you do need to chat with a person.
For complete information on how Adobe is partnering with the global community during this pandemic, see https://www.adobe.com/covid-19-response.html?promoid=RGJ8NJ5Q&mv=other.
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