[LOCKED] Criminal practices

Forum|Forum|5 years ago
May 27, 2020
1 reply
1039 views

So i canceled a automatically prolongued (without my conscent) subscription.
So it tells me that i have to pay for the rest of the year cause it was a year subscription.
So Adobe is officially into crime now ?

Cause in the country where i live this is forbidden, it's against the law.
I will take Adobe to court if they persist in their claim.

This topic has been closed for replies.

Abambo

Community Expert

It is for sure not criminal intend from Adobe. Please be careful how you word your complains.

The best way to solve the issue is to contact Adobe support and to explain, without insulting, the situation. They will help you!

Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

ABAMBO | Hard- and Software Engineer | Photographer

A

Anonymous

The software is more often broken then working since CC.
I registered for a month to month subscription, and it get's renewed with a yearly subscription.

And one can only be insulted if one cares to deeply about how things are being said.
I strongly think that they do this stuff on purpose, that's what large companies do, they're unscrupulous.

It's the second time they have the nerve to do this, the entire internet is full of examples that they keep doing this to practically every subscriber.
How is that not malicious ?

EDIT: Anyway, i took your advice and contacted Customer Care, the guy i spoke to was very helpful and canceled the subscription and said the fee will be remit in 5~7 days.
I had this once earlier, and i had to contact them again, but we'll see if they do what is being said.
If it works out, i will definitely come back and say that they fixed it.

But they need to stop changing monthly plans into yearly plans afte the first year.
Not that that will be a problem for me anymore, cause i can't work with a app that needs to be connected to their service for me to work with their software, especially if that software is offline half of the time with no way of logging in.

My work schedule doesn't allow for this buggy nonsense, so i switched to the competition, Affinity Photo.

Nancy OShea

Community Expert

"the entire internet is full of examples that they keep doing this to practically every subscriber."

Adobe is a publicly traded company with 15 million subscribers. Even if your grossly exaggerated, patently false statement were remotely true, Adobe wouldn't be in business very long, would they?

Everything you see on the Internet is not necessarily true 😉

Nancy O'Shea— Product User & Community Expert

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