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Question

Locked out of account, new number

Forum|Forum|1 year ago
November 22, 2024
2 replies
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I'm locked out of my account because the verification code is going to my old number. I tried chat but the bot won't let me talk to a human unless I'm logged in which I obviously can't do. Does anyone have an email address I can get help from? This is driving me nuts.

Account management

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Community Expert

Community Expert

and, if you need to contact support, type "agent" in the chat field to bypass the bot.

Legend

Hi Megan,

We hear you. Did you try this option " Use another method to receive the code"?

Please more details about this in our article: https://adobe.ly/3AWjbGz. This article will help you sign-in.

Hope this helps! Do let us know the outcome.

Thanks