Logged out & can’t locate account

Forum|Forum|5 months ago
August 8, 2025
2 replies
163 views

Hey! I was logged out of my adobe account and I've gone to log back in but none of the emails available have my plan on there?? I'm still getting charged too...

tried to reach out and solve the issue but I can't find a single human to talk to

kglad

Community Expert

see if this helps, https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html?linkId=100000365030164

A

alfie_6556Author

Participant

Edit: is there a way to find out the account details from adobe by linking it back to my payment details?

kglad

Community Expert

@alfie_6556

Edit: is there a way to find out the account details from adobe by linking it back to my payment details?

By @alfie_6556

not via the forums.

Jeffrey_A_Wright

Community Manager

Alfie, I can confirm that the subscription for this account ended last year. There are no active subscriptions under the account you used to post to this public discussion forum. Please log in using the account you used to make your purchases if you want to access or manage the subscription. For information on how to request a password reset, see https://adobe.ly/4otgQXv. ^JW

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