Participant

Question

Login bug

Forum|Forum|8 months ago
May 19, 2025
1 reply
145 views

When Login in ore opening the App on the Tablett, Illustrator is loading but Then ends again on the Abo Button. Sometimes i got luck and can log in but often the App just tells "you have got already an Abo" but then still Stays in the loding screen with the Abo Button. Long Story Short Illustrator does Not manage to confirm that i have got the license and also can Not leg me log in ist just turning in Circles

Bug

Community Expert

Community Expert

did you purchase from adobe.com or an app store?

Participant

I did purchase from Apple

Community Expert

Community Expert

contact the apple store.

on adobe's end: start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location