Login issues

1. I enter my email address and hit Continue.
    
2. I enter my password and hit Continue.
3. I get a Complete Your Profile screen.
4. When I try to enter my username (Kyriosity), I get a message saying it's taken. Obviously...because it's my username. But the system does not recognize my credentials.

• I cannot get back to the main login screen without clearing my browser cache -- it just bumps me straight to the Complete Your Profile page otherwise. [Therefore, "Have you tried logging out and logging back in?" is a silly question.]
• Thinking I might have the wrong password, I cleared the cache and attempted to log in with a different password. That time I got, "That's an incorrect password. Try again." So obviously the password I initially entered is the correct one, and the system just isn't completing the sign in process for some reason. [Therefore "Here's how to reset your password" is not going to solve the problem.]
• This is not the same account I use for my license. I want to stick with my personal account for my forum presence, because corporate situations can change and I don't want to lose access to prior activity.
• Nor do I not want to start over with a new account, for the same reason.
• That said, after two go-rounds with customer service chats, I ended up entering a new account name (valerie_a_b), which the customer service rep assured me would just put a new name on my old account. He was obviously incorrect. So now I have two accounts associated with the same email address, which is probably a bad idea.
• I can log in to the main adobe.com site just fine. This issue applies only to the community forums.

 

I would really appreciate if someone would help me access my real account!

~Valerie