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Sam2564443538b0
Participant
August 14, 2022
Answered

Login loop on desktop after changing accounts

  • August 14, 2022
  • 2 replies
  • 277 views

Hi,

 

I keep getting this login message on Creative Cloud, and when I click on 'log in' it just loops back to the same 'log in' screen (below).

 

I just lost access to an institutional account and so started on a paid Student/Educator account (at a different institution), and am now unable to login to any Adobe apps. I've tried uninstalling all Adobe apps and downloading the latest Creative Cloud, but no luck. I've also restarted my laptop a few times and downloaded any updates.

 

However, I am able to login on my Ipad and download Photoshop - no problems there (with the same new account).

 

Any advice greatly appreciated!

 

Sam

This topic has been closed for replies.
Correct answer Shivangi_Gupta

Hi Sam,

We're sorry for the trouble. Did you test the troubleshooting steps provided by the expert above? In addition to that, you can refer to this article: https://helpx.adobe.com/download-install/kb/cc-sign-in-prompt.html

Let us know if it helps.

 

2 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity ManagerCorrect answer
Community Manager
August 19, 2022

Hi Sam,

We're sorry for the trouble. Did you test the troubleshooting steps provided by the expert above? In addition to that, you can refer to this article: https://helpx.adobe.com/download-install/kb/cc-sign-in-prompt.html

Let us know if it helps.

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 17, 2022

start here, https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html 

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