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Kcalabs
Kcalabs
Participant
May 13, 2026
Question

Looking for a refund

  • May 13, 2026
  • 2 replies
  • 7 views

Hi! We recently re-purchased our subscription of premier and it apparently came with something called stock? We do not use this service and were just charged for it. We love premier and wish to keep the editing service. Is it possible to get a refund? We are a small nonprofit so any amount refund helps us continue to serve youth. Thank you! 

    2 replies

    Kcalabs
    KcalabsAuthor
    Participant
    May 13, 2026

    Hi thanks for the reply! I’m hoping to find an email to contact customer service to chat through what happened but I can’t find one. I’ve taken the steps and am still unclear about the refund. 

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    May 13, 2026

    ​@Kcalabs 

    There is no email to contact Adobe customer service.

    They can be contacted via chat or social media.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 13, 2026

    start by canceling your stock subscription.

     

    cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

     

    understanding cancellation 

    fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

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