Lost Access to Adobe Account but Still Being Charged, no recovery options

Question

Hey all,

I need help canceling my subscription because I’ve lost access to the email account associated with my Adobe account. The email address was created to test out the free trial, and I forgot the password. Unfortunately, I didn’t set up phone or email recovery options for the Gmail account, so I can’t recover it and log in to manage the subscription. However i have access to the paypal account to which I charged it to, however I was logged out of creative cloud before I could cancel.

Here are the transaction details for verification purposes:

Seller Name: Adobe Systems Pty Ltd
Payment Method: Debit Card (last four digits: ****)
Amount Charged: $43.97 AUD
Date of Charge: 11 December 2024
Transaction ID: 2G94***********
Invoice ID: BL29*********

Please assist me in canceling my subscription to prevent further charges. I am happy to provide any additional details required to verify my ownership of the account.

Thank you for your help!

Shivangi_Gupta · Accepted Answer

Thread SummaryA user reported being charged for a subscription despite losing access to their account. They were unable to recover the account credentials and sought help from the community to stop the charges and regain control. Best Solution for Similar CasesIf this has happened to you, don’t worry! You can solve account sign-in issues following the steps listed here: https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html

jakub_0136 · Answer

I have experienced a similar issue. My bank account is still charged even though my plan has been inactive for 2-3 months at least. I can't contact anybody to solve this issue (I would have to start another pro plan), the Virtual assistant is not helpful at all. Please contact me on my e-mail or here. Thank you in advance!

Thread Summary

A user reported being charged for a subscription despite losing access to their account. They were unable to recover the account credentials and sought help from the community to stop the charges and regain control.

Best Solution for Similar Cases

Thread Summary

A user reported being charged for a subscription despite losing access to their account. They were unable to recover the account credentials and sought help from the community to stop the charges and regain control.

Best Solution for Similar Cases

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