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H
Henrik27319567k298
Participant
November 27, 2022
Answered

Lost Adobe Account - Still Being Charged

  • November 27, 2022
  • 2 replies
  • 2241 views

Hello!

 

Unfortunately,  I lost both the email and password of my Adobe account (another account than the one I'm writing from now), and have been unable to recover it after many hours of attempts. Normally, I would just make a new account, but the problem is that Adobe is still pulling money from my credit card associated with this lost Adobe account.

 

Is there any way I can cancel the subscription associated with this lost account? For instance, if I provide you with my credit card details, can you locate which accounts are currently charging that card?

 

I have tried to reach Adobe support desperately, but there seems to be no phone number or email available anywhere.

 

Thank you in advance for your help.

 

Bests,

Henrik

Correct answer Shivangi_Gupta

Thread Summary

A user reported being charged for a subscription despite losing access to their account. They were unable to recover the account credentials and sought help from the community to stop the charges and regain control.

 Best Solution for Similar Cases

If this has happened to you, don’t worry! You can solve account sign-in issues following the steps listed here: https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html

 

2 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity ManagerCorrect answer
Community Manager
September 5, 2025

Thread Summary

A user reported being charged for a subscription despite losing access to their account. They were unable to recover the account credentials and sought help from the community to stop the charges and regain control.

 Best Solution for Similar Cases

If this has happened to you, don’t worry! You can solve account sign-in issues following the steps listed here: https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html

 

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
November 27, 2022


For support via Twitter:
https://twitter.com/AdobeCare

ABAMBO | Hard- and Software Engineer | Photographer
    H
    Henrik27319567k298Author
    Participant
    November 28, 2022

    Hello Abambo,

     

    Thank you very much for your response! 🙂

     

    I have contacted AdobeCare on Twitter and got a response quickly. You can consider this errand closed since I am now getting help via Twitter.

     

    Best regards,

    Henrik

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