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Lost subscription

Forum|Forum|2 years ago
September 22, 2023
1 reply
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Hello, I had purchased a plan for photographers (Photoshop + Lightroom) until October 15, 2023. Today they write to me that I have a free plan

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Community Expert

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

<moved from enterprise&teams>