LR desktop says “creative cloud subscription expired” and it hasn’t

Question

Lr Desktop says “creative cloud subscription expired” and it hasn’t. I'm logged into my creative cloud, ran all necessary updates and my Lightroom desktop says Creative Cloud expired. Under LR help menu sign in is grayed out so I can't sign in from LR or manage account from there. Any other way to link the account again? Used it a few days ago no issue. My auto payment is supposed to hit tomorrow but it's been prepaid monthly since 2015 without issue? Help!

kglad · Answer

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

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