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Loli274315686vbe
Participant
December 5, 2022
Question

LR Mobile - Paid subscription however inactive

  • December 5, 2022
  • 1 reply
  • 203 views

I made the payment (PayPal) for the subscription and there was an error, I clicked on subscribe again and I was charged twice the subscription amount, however the amount charged was immediately returned to me. The problem now is that I don't have an active subscription, why?

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1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
December 7, 2022
Welcome to the Lightroom Community. I've reviewed your account & there isn't an active Lightroom subscription.
I'll help you figure this out.
 

Subscriptions purchased from Apple Appstore, Playstore & Samsung store are managed at the respective stores. Check this article to learn more about this: https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-ios.html

 

You can subscribe to Adobe Lightroom from this page: https://www.adobe.com/creativecloud/plans.html

 

Let us know how it goes.

Thanks!

Sameer K

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