mac os 10.11.6 not supported please cancell my account

Question

please cancell my account my mac os 10.11.6 is not supportedthank you

ProDesignTools · Accepted Answer

Hi @27896482,

Note that Creative Cloud 2018 supported El Capitan (macOS 10.11); it was the last version Creative Cloud to do so...

If that's better for you, then the original direct download links for the CC 2018 installers are here.

You can use older releases like this one with your paid subscription, even though it is no longer supported by Adobe.

kglad · Answer

you must cancel yourself by contacting adobe. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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