mac os 10.11.6 not supported please cancell my account

please cancell my account my mac os 10.11.6 is not supported

thank you

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Correct answer ProDesignTools

Hi @27896482,

Note that Creative Cloud 2018 supported El Capitan (macOS 10.11); it was the last version Creative Cloud to do so...

If that's better for you, then the original direct download links for the CC 2018 installers are here.

You can use older releases like this one with your paid subscription, even though it is no longer supported by Adobe.

Correct answer

Community Expert

Hi @27896482,

Note that Creative Cloud 2018 supported El Capitan (macOS 10.11); it was the last version Creative Cloud to do so...

If that's better for you, then the original direct download links for the CC 2018 installers are here.

You can use older releases like this one with your paid subscription, even though it is no longer supported by Adobe.

Community Expert

The user experience won't be that great without sufficient equipment and OS to support it.

Creative Cloud Desktop app & services require Catalina or higher now. And some CC apps expect Big Sur or higher now.

And then there are the new CPU & GPU requirements.

At some point, old Mac equipment is just a zero sum game as Apple keeps rasing the ante.

Nancy O'Shea— Product User & Community Expert

Community Expert

you must cancel yourself by contacting adobe. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Community Expert

[Moderator moved from Using the community to Account, Payment & Plans.]

This user-to-user community can't cancel anything.

With a browser that accepts cookies and does not have script blockers, please log-in to your account below. Click on Manage Plans > Cancel.
https://account.adobe.com/plans

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Hope that helps.

Nancy O'Shea— Product User & Community Expert

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