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M
mandeo.de
Participant
April 13, 2023
Question

Man bekommt keine Hilfe??!!

  • April 13, 2023
  • 4 replies
  • 854 views

Wo bekommt man wirklich Hilfe?? Ich habe ein Problem das nicht gelöst werden kann mit den Hilfeseiten auf denen man immer und immer wieder verlinkt wird. Es nervt unheimlich!

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4 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 17, 2023

Be more specific.  What do you need help with?

  • Billing, account?
  • Product Installation?
  • Using a particular product?  Which one?

 

The Adobe product communities are your best resource for quick answers to product user questions.  You'll find them below.  HINT: sort alphabetically.

https://community.adobe.com/

 

If you require help with an account or billing matter, Adobe Support agents can assist you.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare
Telephone Monday - Friday, during normal business hours: https://helpx.adobe.com/contact/phone.html

Hope that helps.

Nancy O'Shea— Product User & Community Expert
Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 15, 2023

[Moderator moved from Using the Community forums to Account, Payment & Plan.]

 

Use a browser that accepts Cookies and does not have script blockers or VPN enabled.

Log-in to your account below with your paid subscription ID & password:

https://account.adobe.com/plans

 

Adobe does not support legacy Creative Suite products prior to Creative Cloud. Only current subscribers have access to Adobe Support.

 

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Hope that gives you what you need.  Or feel free to post back with more details.

Nancy O'Shea— Product User & Community Expert
M
mandeo.deAuthor
Participant
April 13, 2023

Wo bekommt man Hilfe? Wo kann man mit dem Support schreiben?

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
April 13, 2023

If you want help from the forums, answer the questions I asked.

 

There are three ways to reach Adobe Customer Care:


Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen 
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

You can send a tweet to @AdobeCare.

Phone numbers are here:
https://helpx.adobe.com/contact/phone.html 

 

You can also try https://helpx.adobe.com/contact.html

If you don't see the chat window, it's being blocked at your end. See the first link in this post for troubleshooting.

 



Do not reply to PMs, which are likely to be scammers.

~ Jane

 

 

M
mandeo.deAuthor
Participant
April 13, 2023

Sorry, aber es gibt keinen Chat, auf der Seite die Sie mir empfehlen war ich schon mehrmals!!

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
April 13, 2023

Where can you really get help?? I have a problem that cannot be solved with the help pages where you are linked over and over again. It's really annoying!

By @mandeo.de

 

Hi mandeo,

 

Can you tell us which Adobe application you are using and what the problem you are facing is? We can move your post to the correct forum where the Community Experts can assist.

 

Please include your OS and the version of your application. Screenshots are helpful. Thank you!

 

Jane

 

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