Manage account not loading, live chat not working - how to cancel?

Forum|Forum|3 months ago
October 20, 2025
1 reply
116 views

Hi, I signed up for Acrobat and cancelled the same day when I realised it couldnt do what I needed. Adobe seems to have signed me up to an AI free trial which I didnt knowingly agree to. When I saw transaction on bank I have tried to cancel and 'manage account' is pretty much the only area of Adobe that handily enough isn't loading. I have no way to do it myself, live chat doesn't seem to work and there is no contact email or phone number. I can only find this page and the general advice on cancelling a subscription. I know how to do that, but can't.

Billing

Jeffrey_A_Wright

Community Manager

Gavin, I am sorry, but many of our services are currently affected by the Amazon Web Service outage, Please view and bookmark https://adobe.ly/49eSRpN to be kept up to date about the impact.

Once services are restored please try managing your plan again. ^JW

G

gavin_8593Author

Participant

Hi, thanks for the prompt reply. Will the time I have been unable to cancel my auto renewed subscription for the product I didnt sign up for be considered in relation to refunding me ? The free trial I signed up to was Acrobat and the charge is for some AI product.

Jeffrey_A_Wright

Community Manager

Thanks for the update, Gavin, but no one can verify any of that because those services are currently unavailable. Please continue watching https://adobe.ly/4o00rJx and once services are available try managing the plan again. Subscriptions are not canceled or managed through public discussion forums, so please reach out to us directly if you continue to encounter problems once services have been restored. ^JW

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