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kglad
kgladCorrect answer
Community Expert
Oct 4, 2026 1:22 PM UTC

​@Jack28177514bfi5 

 

try using a mobile phone's updated non-opera browser with wifi disabled.

18 replies

Participant
Oct 3, 2026 3:34 PM UTC

I’m in a kind of hell.  why won’t plans load?  

Help.

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kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
Oct 4, 2026 1:22 PM UTC

​@Jack28177514bfi5 

 

try using a mobile phone's updated non-opera browser with wifi disabled.

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Participant
Apr 28, 2025 11:13 PM UTC

This is still happening to me and it won't let me cancel my subscription 

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kglad
Community Expert
Community Expert
Apr 28, 2025 11:21 PM UTC

@brianna_3013 

 

do you have a payment problem showing at your account?

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Participant
Feb 16, 2025 11:52 AM UTC

Hi there! You go to Account specifically Account Overview choose your plan on the far right click on cancel plan. It has 5 steps and you can choose any other plan it suits you

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kglad
Community Expert
Community Expert
Feb 16, 2025 1:59 PM UTC
Participant
Jul 25, 2023 8:32 PM UTC

Bumped into this.

Disabling adblock solved the issue for me.

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Community Expert
Feb 19, 2022 4:30 AM UTC

Hi @isabella22491676014t,

In such a case please contact support for help. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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-Manan
Participant
Sep 2, 2022 6:05 AM UTC

I'm having the same issue. Did you reslove this? What did you have to do?

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gupta shivangi
Legend
Sep 2, 2022 9:58 AM UTC

Hi there,

We're sorry for the trouble. What happens if you sign out and then sign back in to your Creative Cloud desktop application? 

 

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