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mhensche
mhensche
Participant
March 19, 2026
Answered

Manage Plan only shows blanc page with "pulsing" placeholders for content

  • March 19, 2026
  • 2 replies
  • 34 views

Hi,

I tried the Manage Plan Option for weeks, on an Apple Mac Pro M1 Computer with Chrome, Chrome in incognito mode, Safari and on Android Phone with chrome. Everytime the same thing: the manage plan content does not show up, so I cannot see my plan, my payments, nothing. 

Any Ideas?

The internet connection is fine, all other pages show up.

As far as I know, the AWS downtime is over ...

Thanks in advance.

Kind Regards

Michael

    Correct answer Jeffrey_A_Wright

    Thanks for posting to this public discussion forum, Mhensche. I am sorry you have been blocked from changing your plan, and I don't show any records of any attempts to contact us. Please click on https://adobe.ly/4dDpKhY to speak with a member of our team who can help you with managing your commitment to Adobe.


    You already tried using a different device to manage your plan, so you may need to work with whoever manages your network or find someone locally who can help you reach us at https://adobe.ly/4dDpKhY if you are unable to contact anyone. ^JW

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 19, 2026

    try using a mobile phone browser with wifi disabled. 

      mhensche
      mhenscheAuthor
      Participant
      March 20, 2026

      Hi kglad, that was a very helpful hint, what an idea I would never have expected. Now the page loads … strange.

      Thank you very much. 

      Kind Regard

      Michael

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 20, 2026

      ​@mhensche 

       

      you’re very welcome.

        Jeffrey_A_Wright
        Jeffrey_A_WrightCorrect answer
        Legend
        March 19, 2026

        Thanks for posting to this public discussion forum, Mhensche. I am sorry you have been blocked from changing your plan, and I don't show any records of any attempts to contact us. Please click on https://adobe.ly/4dDpKhY to speak with a member of our team who can help you with managing your commitment to Adobe.


        You already tried using a different device to manage your plan, so you may need to work with whoever manages your network or find someone locally who can help you reach us at https://adobe.ly/4dDpKhY if you are unable to contact anyone. ^JW

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