Manquement de paiement et impossibilité de renouveler

Forum|Forum|2 years ago
November 27, 2023
2 replies
247 views

Bonjour,

J'ai reçu un mail il y a quelques jours m'indiquant de payer mon abonnement mais j'ai louper la date. J'ai essayer de regarder dans les conseils adobe mais rien n'y fait. Je n'ai pas accès au "modifer le moyen de paiement", ni l'onglet "plan", je ne peux pas contacter l'administrateur, et je n'ai plus aucune trace du mail me disant de renouveler l'abonnement. Je ne sais plus quoi faire !

Merci d'avance !

This topic has been closed for replies.

kglad

Community Expert

try the above but if you had a teams or enterprise subscription, you'll need to contact the plan administrator, https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

jane-e

Community Expert

@Soléane27926676zc02

We cannot assist with billing on this forum, as we do not have access to your records. Only Adobe Customer Care can assist with billing. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

I've moved your post to Account, Payment, & Plan.

A second volunteer will most likely also respond and repeat everything I have said.

Jane

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