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April 12, 2023
Answered

Mariage gone, no possibility to pay the abonement,... i not used any but i cant even cancel it

  • April 12, 2023
  • 2 replies
  • 274 views

Mariage gone, no possibility to pay the abonement,... i not used any but i cant even cancel it

 

    This topic has been closed for replies.
    Correct answer Nancy OShea

    I'm very sorry about your marriage.

    To cancel your subscription, log-in below with your Adobe ID (email) and password.

    https://account.adobe.com/plans

     

    Click on Manage Plans > Cancel

    ===============
    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Twitter: https://twitter.com/adobecare
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

    Hope that helps. Good luck.

     

    2 replies

    kglad
    Community Expert
    Community Expert
    April 13, 2023

    you might have to pay a cancellation fee.  if you explain your circumstances to adobe support, they might forgive the debt.

     

    ---------

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    April 12, 2023

    I'm very sorry about your marriage.

    To cancel your subscription, log-in below with your Adobe ID (email) and password.

    https://account.adobe.com/plans

     

    Click on Manage Plans > Cancel

    ===============
    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Twitter: https://twitter.com/adobecare
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

    Hope that helps. Good luck.

     

    Nancy O'Shea— Product User & Community Expert