Me cobraron algo q no se que es, necesito el reembolso porque no autorice ese pago.

Forum|Forum|15 days ago
March 26, 2026
2 replies
31 views

Me dijeron q se hizo un consumo de 115 soles

y yo no sé de qué es, además q mi membresía todavía no vence y es menos.

Correct answer Jeff_A_Wright

Thank you for posting to this public discussion forum, @Daniella Xiommy . I only see two active subscriptions under your personal account. Please see https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html for details on how to switch accounts.

You can use the information in https://helpx.adobe.com/account/individual/billing-and-payments/view-billing-and-invoices/view-download-email-adobe-invoice.html to download and review the invoice for any recent charges.

Jeff_A_Wright

Correct answer

Community Manager

Thank you for posting to this public discussion forum, @Daniella Xiommy . I only see two active subscriptions under your personal account. Please see https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html for details on how to switch accounts.

You can use the information in https://helpx.adobe.com/account/individual/billing-and-payments/view-billing-and-invoices/view-download-email-adobe-invoice.html to download and review the invoice for any recent charges.