Me cobraron un servicio que no pedí

Hi @Valentina381021241nmt,

As per your account details, you have an active yearly subscription for Adobe Creative Cloud all apps and Adobe Stock since 1 month and 3 days.

You can proceed with cancellation if you do not wish to continue using the subscription however you should be aware that there will be some early termination fee applied. You may check the related info here: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Let us know if you have any questions.

Regards,

Shivangi

Check at https://account.adobe.com/plans if you have a plan there. Cancel if you have. If you have trouble check with Adobe customer service. 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the Account forum

if you started no trial contact your credit card provider and report fraud.