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September 22, 2018
Question

Me désinscrire, fermeture de compte

  • September 22, 2018
  • 2 replies
  • 800 views

Bonjour,

J'aimerais annuler mon inscription sur Adobe.

JE NE VEUX PAS RÉSILIER UN ABONNEMENT, je ne suis pas abonné à vos produits.

Je veux simplement me désinscrire, fermer mon compte.

Merci de bien vouloir m'aider et ne me mettez pas le lien de résillement de compte, ca ne fonctionne pas !

En souhaitant que se soit simple...

This topic has been closed for replies.

2 replies

Participant
November 11, 2024

Fermer mon compte

kglad
Community Expert
Community Expert
November 11, 2024

@francois_6896 

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Allta Media
Community Expert
Community Expert
September 24, 2018

If you purchased your subscription from Adobe.com, you can follow these steps to Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services.

September 30, 2018

This is no help, since i didn't purchase a product.

I subscribe on a free trial. So now i want to leave, cancel my inscription. But i have no option for this since i didn't pruchase anything.

So this is no help, and it's getting annoying...

Please cancel my inscription !

Allta Media
Community Expert
Community Expert
October 1, 2018

Can you clarify what product trial you subscribed to? If was Acrobat, you can uninstall the trial.